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FAQs
Answers to the questions we hear most from new buyers.
What countries do you export to?
We currently export to more than 170 countries across Europe, North America, the Middle East, Africa, and Asia-Pacific.
What is your minimum order quantity (MOQ)?
MOQs vary by product and destination, typically starting at a single pallet for air freight and scaling to full container loads for sea freight.
How do you ensure freshness during long-distance shipping?
Fruit is pre-cooled at harvest, packed in temperature-controlled facilities, and shipped in monitored reefer containers.
What certifications does your company hold?
ISO 22000, HACCP, and GlobalG.A.P., along with phytosanitary and FDA registrations required for specific markets.
Can you handle both air and sea freight?
Yes. We coordinate both, choosing the option that balances your timeline, product shelf life, and cost requirements.
Do you provide documentation for customs clearance?
Every shipment includes full phytosanitary certificates, commercial invoices, and country-specific import documentation.
What is your average delivery timeline?
Timelines depend on origin, destination, and freight mode. Your account manager will confirm an exact window at quote stage.
Do you offer private labeling or custom packaging?
Yes, private-label cartons and custom packaging specifications are available for qualifying order volumes.
How can I become a long-term supply partner?
Start with an inquiry through our contact form. Most partnerships begin with a trial shipment before a seasonal supply agreement.
What payment and trade terms do you accept?
We work with standard international trade terms including FOB and CIF, confirmed during the quoting process.