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Policies
Refunds & returns, made simple.
Our commitment to quality means clear, fair terms if a shipment doesn’t meet your expectations.
Overview
Our refund and returns policy covers claims made within 30 days of delivery. Because fresh fruit is perishable, quality-related claims should be reported within 48 hours of delivery, along with photographic evidence.
Partial Refunds
- — Produce received with spoilage exceeding the agreed tolerance percentage
- — Custom packaging orders where production had already begun
- — Any item not in its originally agreed condition for reasons not due to our error
- — Any claim submitted more than 30 days after delivery
Refund Process
Once your claim is received and inspected, we’ll email you to confirm receipt, then notify you of approval or rejection. If approved, your refund will be processed within a set number of business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your bank or payment provider. If you still haven’t received it, please contact us at info@ukmefruit.co.uk.